Troubleshooting

Each time you see an error on the screen of the underwater remote, check if your iBubble drone is up to date. Refer to the documentation to see how to do it.
Try to turn off and on again the drone leaving the underwater remote on the drone until it indicates “disarmed ready”.

The “Battery leak” error may have different causes

• • There is water inside the battery compartment or on the connectors

Check the compartment and clean it with a towel. You can also use a compressed air spray to dry the connectors. You can also let the drone with the battery compartment opened in a dry place for several hours in order to let it dry.

• • The battery is wet or humid or there is water inside the battery’s connectors

The upper and lower parts of the battery are blotting. Batteries must be stored on a dry space. Check the battery’s connectors and use a compressed air spray to dry them.
Try with another battery to ensure the issue comes from the battery and not the drone.

• • The battery is not properly inserted inside the battery compartment

If the battery is not correctly positioned on the connectors, it may be detected as a battery leak. Always ensure you are correctly closing the battery compartment.

If after having check everything and swipe batteries the indication “Battery Leak” remains on the screen please contact us for support at support@notiloplus.com.
Do not open the drone or perform any repair yourself

Each time you see an error on the screen of the underwater remote control, check if your iBubble drone is up to date. Refer to the documentation to see how to do it.
Try to turn off and on again the drone leaving the underwater remote on the drone until it indicates “disarmed ready”.

If the indication “Error – TCND acoustics” remains on the screen, it means the underwater remote may have an issue with its transmitter.
Contact us for support at support@notiloplus.com.
Do not open the remote or perform any repair yourself

Each time you see an error on the screen of the underwater remote, check if your iBubble drone is up to date. Refer to the documentation to see how to do it.
Try to turn off and on again the drone leaving the underwater remote on the drone until it indicates “disarmed ready”.

If the indication “Error – Transmittor KO” remains on the screen, it means the underwater remote may have an issue with its transmitter.
Contact us for support at support@notiloplus.com.
Do not open the remote or perform any repair yourself

Each time you see an error on the screen of the underwater remote, check if your iBubble drone is up to date. Refer to the documentation to see how to do it.
Try to turn off and on again the drone leaving the underwater remote on the drone until it indicates “disarmed ready”.

If the indication “Error – #acoustic” remains on the screen, it means the Seasam drone may have an issue with its acoustic system.
Contact us for support at support@notiloplus.com.
Do not open the drone or perform any repair yourself

The logs are all the datas contained in the drone that are recorded when the drone is on. These datas may help us to troubleshoot some issue and we can ask you to send them.
If you are facing some issue with the drone you can send the logs prior to contact the support@notiloplus.com to save time

How to send the Logs? (You must have the last version of iBubble app available since July 2020)

1. Start the drone and connect to the drone’s WiFi with iBubble app
2. Go to the app menu and select “app settings”
3. Select “sends logs to support”
4. Let the process go ahead